1. Why should I shop at VINICIOBOUTIQUE.IT?
Vinicio Boutique sprang from the initiative and the skills of the businessman Vinicio Ravagnani, who succeded in establishing the five most important multibrand boutiques in Legnano, which are also influential in the Milan area.
He set off his business in 1983 by opening a first clothing shop, and now he only deals with the most sophisticated and innovative brands and designers, thus representing a model of style and a benchmark for an increasingly demanding customer.
The meeting with the architect Vincenzo De Cotiis has translated Vinicio’s unique style and passion into interior design. The play of light and lines is primary to his work and gives to each location a clear and modern look. The wonderful aesthetics of the shops have played a relevant role for its own success by being the perfect setting for the most exclusive fashion brands.
The five boutiques reflect Vinicio’s far-sightedness and modernity; the continuous attention to the details and to what it’s new gave to his work the chance to be always on top.
Upholding the constant wish to move forward, Vinicio Boutique inaugurates this year its own e-commerce site,
www.vinicioboutique.it. The exclusive collaboration with Vinicio Boutique and the biggest brands now can find the ideal location - the web - guaranteeing immediate shopping 24 hours a day, everywhere in the world.
The boutique’s e-commerce site will set a landmark for information and lifestyle of the represented brands by using an international, efficient and daring communication.
E-COMMERCE CRUCIAL POINTS
Collaboration with only exclusive brands.
Creation of complete and exhaustive information close to what Vinicio and his partners manifest.
Differentiation of collection’s suggestions in comparison to other competitors.
Customer service dedicated to every customers’ need
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2. How safe is my Bank transaction on VINICIOBOUTIQUE.IT?
All transactions are entered into a protected banking system provided by Banca Sella. VINICIOBOUTIQUE.IT is one of the few luxury retail sites online with a direct link to a Bank (Please note that a Customer Service agent will never have access to your credit card details).
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3. What are your shipping fees?
FREE SHIPPING ON ALL SHIPMENTS TO:
*U.S.A, Australia, New Zealand, China, Hong Kong, Macau, Singapore, South Korea, Taiwan, Japan, Philippines, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, India, Canada and EUROPE
Europe Includes: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
Euro 50.00 – Africa, Central/South America, Asia, Oceania
(*countries not in previous list)
Orders exceeding Euro 500.00 are FREE OF SHIPPING CHARGES. Shipments outside the European Union must exceed Euro 500.00 after the VAT deductions.
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4. I live in the U.S.A. do I have to pay Import Fees?
No, clients shipping to the U.S.A. do not have to pay import fees upon delivery. these fees are pre-calculated in the merchandise value of the items on-line.
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5. I live in the U.S.A. - I heard I need to give out my Social security Number to import goods, I am uneasy about this – can you explain?
It is a US regulation that requires an import number in order to receive shipments from outside the US. Once the order reaches the U.S.A., Customs Border Protection as represented by UPS will request your Social Security Number. Releasing this number is in compliance with US government regulations. VINICIOBOUTIQUE.IT agents will NEVER ask this number from you at anytime. If you are a non-US citizen/resident who DOES NOT have a US Social Security Number you can apply for a Customs Border Protection - assigned number. The process to obtain a CBP assigned import number generally takes 10 business days.
For more information, please visit the US government website for Customs Border Protection: http://www.cbp.gov/
If the package is not successfully delivered to your address, as per the VINICIOBOUTIQUE.IT commercial agreement, the package may risk being sent back to Italy at your expense including the return shipment and any import fees. These fees will be deducted from any eventual reimbursement.
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6. Do your prices on the web site include the VAT (Value Added Tax) tax? I live outside Europe and I am exempt from VAT tax.
All product prices on VINICIOBOUTIQUE.IT reflect the actual retail price of the goods in Euro and include local Italian VAT taxes.
If your order is shipped outside the European Union, the invoice will be exempt VAT tax.
When you choose SHIP TO on the top portion of the website you can also see the Euro prices LESS the VAT taxes.
Please be reminded that shipments destined outside the European Union, except these countries:* U.S.A, Australia, New Zealand, China, Hong Kong, Macau, Singapore, South Korea, Taiwan, Japan, Philippines, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, India, Norway, Switzerland; are subject to import taxes and duty fees based on your home country’s regulations. Payment of import fees is your responsibility.
7. I live outside of the EU - How much do I have to pay in Import Fees?
Shipments outside the European Union are subject to import fees (excluding contries in our previous list*.) which you are responsible to pay. Import fees and payment regulations differ from country to country. The fees are oftenbased on the merchandise’s value and the type of items you are importing. The import fees are based on calculations that your government assesses on the incoming merchandise. We suggest you contact your local UPS office or visit www.ups.com for up-to-date information. We remind you that if your order returns to Italy due to non-compliance of import fee regulations or payment, the return shipment and re-import fees will be deducted from your reimbursement.
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8. Duty fees and Import taxes are very high in my country. Can you place a lower amount on the invoice or declare the order as a gift?
No. We regret to inform you that we cannot declare the order with a lower value or as a gift. According to laws that regulate trade and commerce, all VINICIOBOUTIQUE.IT orders are required to be shipped with an official invoice declaring the full value of each item.
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9. I am a new client and I placed my order with my credit card some days ago. When will you ship?
Since you are a first-time Client VINICIOBOUTIQUE.IT will request Banca Sella to contact your bank for approval of the charges. This verification will delay immediate shipping.
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10. Do I have to PRE-PAY if I place a Pre-Order?
Yes. All Pre-Orders are order reservations on an item that is due to arrive later in the season and requires full pre-payment. Your credit card will be debited at the time you place your order though the item will be shipped later.
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11. I placed a Pre-Order and have not received my merchandise. Today, I looked on line and I don’t even see the image anymore – why?
Rest assured, your order has been processed correctly. You were one of the lucky ones to pre-order that item, the image is off line now as all the quantities have been “sold out”. Your order will be shipped when the item arrives from the supplier which will be within the month that was published online the time you placed your order.
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12. I am going on vacation can you HOLD my order until I get back?
The items you purchased must be shipped as soon as they are available. Commercially it is important that you receive the items you purchased, try them on and apply for any eventual return as quickly as possible. When you place your orders make sure that you are at your address and available to receive the items and confirm that all the items you received are correct. Regretfully, personal ship dates are not available.
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13. I saw an item yesterday on line and today it does not appear anymore. Is the item available?
No. If the item was on the website yesterday, it was purchased in the last 24 hours and is no longer available.
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14. If the item does not appear on your web site – do you still have it in your stores?
No. Our website is a virtual warehouse/store. Every item on the website shows the availability in our stores and warehouses at any moment.
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15. I saw an item that I wanted in a size that is no longer available. Can you order me that size?
If the size you choose is perhaps sold out, send your requests for a “re-order” to customerservice@vinicioboutique.it. If it is possible we will contact the Designers and see if they have it for you!
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16. What is the difference between my Credit Card being authorized and my Credit Card being debited?
If there are sufficient funds and your account is valid, Banca Sella immediately confirms and authorizes the transaction. The credit card is Not debited and funds are only authorized toward a VINICIOBOUTIQUE.IT order.
VINICIOBOUTIQUE.IT debits Credit Cards the day of shipment for available merchandise.
VINICIOBOUTIQUE.IT debits Credit Cards the day of order placement for Pre-Order merchandise and keeps it as an order reservation.
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17. My items are slated to “arrival in March” – when in March?
Our deadlines with our suppliers are for deliveries before the last day of the month. Therefore, orders may trickle in throughout the month and the expected arrival date is the last day of the month.
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18. Can I have an update on the status of my order?
Yes. Please send an E-mail to orders@vinicioboutique.it. It with the first and last name under which the order was placed and your Order Number.
Order number is composed six digits ######/ followed with the year of order.
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19. I do not like to use my credit card for internet purchases. Is there an alternative method to pay?
Yes. If you do not have a credit card we also accept a Bank Wire Transfer.
Selecting Bank Wire Transfer as a method of payment is only a request. The merchandise is not held for you at this time. Upon receipt of your request, VINICIOBOUTIQUE’s will send to you an e-mail with PDF file order attached, where you can see bank details in “payment” box.
Your items will be set aside after receiving a scan or fax of the bank transaction confirming payment within 48 hours. If you do not send the confirmation, your order will be cancelled. Your order will be shipped the arriving day on our bank account.
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20. I selected Bank Wire Transfer as the method of payment for my order. I have not received the Bank Details yet. When will I receive them?
Selecting Bank Wire Transfer as a method of payment is only a request. The merchandise is not held for you at this time. Upon receipt of your request, VINICIOBOUTIQUE’s will send to you an e-mail with PDF file order attached, where you can see bank details in “payment” box.
Your items will be set aside after receiving a scan or fax of the bank transaction confirming payment within 48 hours. If you do not send the confirmation, your order will be cancelled. Your order will be shipped the arriving day on our bank account.
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21. I am in the UK – do you accept SOLO credit cards?
VINICIOBOUTIQUE.IT accepts Bank Wire Transfer as a method of payment.
Selecting Bank Wire Transfer as a method of payment is only a request.
The merchandise is not held for the Client at this time.
Upon receipt of the request, Customer Service will send VINICIO’s bank
information. Items will only be shipped after receiving a scan or fax
of the bank transaction within 48 hours. Merchandise will be shipped
once the funds have reached VINICIO’s bank account.
If the scan or fax of the bank transaction is not received within 48 hours of the request, the order will be cancelled.
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22. I just received my order and the item is too small. Can I return it?
Yes. If, for any reason, you are not satisfied with an order, the item(s) can be returned within 10 days for a size/merchandise exchange or refund.
Return Instructions:
1. Send an e-mail to returns@vinicioboutique.it within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). This e-mail must include Order Number (six digits #######/followed with year of order), Item Code(s) of the item(s) to be returned and state if the return is for a size/merchandise exchange or for refund.
2. Returns must be sent with UPS. Clients must write the Return Authorization Number on the Airway Bill, on the outside of the box and complete the AirWay Bill as per the instructions given in the RAN Email. (The UPS Courier will provide the Airway Bill to complete upon pick-up)
3. Return shipments for size or merchandise exchange of greater value are FREE. The item requested in exchange must be of equal or greater value than the returned merchandise to be handled as a free return. Free Return policy is limited to one size exchange.
4. Returns for refund or partial refund (for item exchange of lesser value than the returned merchandise) are at the client’s expense: shipment and return import fees (where applicable) will be deducted from the refund.
Shipments from Europe are Euro 20.00. Shipments from outside Europe are Euro 30.00. Returns for item exchanges that are of a lesser value than the item returned are at the client’s expense: shipment and return import fees (where applicable) will be deducted from the partial refund. Refunds will appear on the client’s credit card statement within two billing cycles. (May vary from credit card company to credit card company.)
5. Returns must arrive within 10 days from receiving your R.A.N.
Return Terms and Conditions
• The original VINICIOBOUTIQUE.IT Product Authenticity Tag with the original intact Security Cord must be attached to the item(s). Item(s) cannot be worn, washed or altered in any way.
• The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, extra buttons, dust bags, hangers, etc. Shoes and other accessories that were sent with original boxes must be returned in these boxes which cannot be used, damaged or altered in any way.
• In the case of defective or incorrect merchandise, you must follow the instructions above.
VINICIOBOUTIQUE.IT reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of item(s) and import fees in countries where was provided.
• Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed. Items that have any sign of use or wear will be returned to the client.
• All authorized returned merchandise is subject to re-entry inspection at the sole discretion of VINICIOBOUTIQUE.IT. Based on the condition of the return and/or the non-compliance of the Return Policy a 10% restocking fee may be deducted from the final refund.
• VINICIOBOUTIQUE.IT reserves the right to refuse returns that are unauthorized and/or not sent with UPS. If an unauthorized return is accepted, VINICIOBOUTIQUE.IT will deduct a 10% administrative/re-stocking fee from the refund.
•Pick-ups for all authorized returns with VINICIOBOUTIQUE.IT's UPS account number must originate from the same country of the original shipment.
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23. I have requested a return for a refund but I have not seen my refund yet. When will I be refunded?
Due to international banking laws, please allow a minimum of thirty days for the credit to appear on your account. For future updates regarding your credit, you are welcome to contact us after seven business days to obtain the ARN code (for Visa and MasterCard transactions) issued from Banca Sella. The ARN (Automatic Referral Notice) code is the international transaction number that will allow your bank to trace the incoming credit.
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24. My order was cancelled but I have not seen my refund on my card yet. When will I be refunded?
Due to international banking laws, please allow a minimum of thirty days for the credit to appear on your account. For future updates regarding your credit, you are welcome to contact us after seven business days to obtain the ARN code (for Visa and MasterCard transactions) issued from Banca Sella. The ARN (Automatic Referral Notice) code is the international transaction number that will allow your bank to trace the incoming credit.
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25. If I return goods am I still responsible for the original duty fees when the package cleared customs?
Yes. Import taxes in your home country must be paid whether you return the goods or not (U.S.A. excluded). It is standard law and practice for imports and does not reflect the goods or services of VINICIOBOUTIQUE. Please contact your local UPS Office for more information.
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26. I am unsure about the size I should order. Where can I see a size chart?
We carry items from a wide range of international designers and often the sizing depends on the designer. On the item’s page you can click the country name or the word SIZE where a size chart will appear with the various conversions. If you are still unsure about the size you can send a request for measurements by mail to our Customer Service at customerservice@vinicioboutique.it.
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Published prices and final invoices are in Euro.
To help you approximate the Euro values in your local currency, the website has a currency convertor feature.
Based on the shipping country chosen, prices will also reflect VAT exemption when applicable. Orders outside the European Union may be subject to import fees which are not calculated in the price and are to be paid by the client upon delivery (for countries not indicated in list of point 3 and 6).
Final credit card debited amounts may vary based on currency fluctuations and bank commissions.
VINICIOBOUTIQUE.IT encourages you to contact your home bank to receive the accurate price conversion and any bank commissions related to the transaction.
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28. I keep getting a “not enough quantities” message in my shopping bag – but I know you have the item available. What’s wrong?
You probably already have the item in your bag to begin with! Remove all the items from your shopping bag and start again. To Remove an item click “delete” in your shopping bag – return to the item and place ONE inside your bag.
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29. Can I have a Promotional Code? Can I get some special discounts?
Yes! Sign up for our NEWSLETTER and you will receive all the latest information about promotions, discounts and events. When there are specials – promotional codes will be communicated through the newsletter or even join one of our social networks – come visit us on TWITTER, FACEBOOK and MYSPACE.
http://twitter.com/
http://www.facebook.com/
http://www.myspace.com/
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30. I love your products and want to always know more, what can I do?
Sign up for our NEWSLETTER and you will receive all the latest information about promotions, discounts and events. When there are specials – promotional codes will be communicated through the newsletter or even join one of our social networks – come visit us on TWITTER, FACEBOOK and MYSPACE.
http://twitter.com/
http://www.facebook.com/
http://www.myspace.com/
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